Shipping & Returns
MAILING ADDRESS
RIEN
Postbus 7884
1008AB Amsterdam
SHIPPING COSTS
The Netherlands
Small Package €4,10
Big Package €5,95
Shipping costs are free for orders of €75,- or higher.
For all other countries the shipping costs can be seen at the checkout.
PAYMENT METHODS
At Rien The Label you can pay with IDEAL and Credit Card.
DELIVERY TIME
Orders will be shipped within 3 working days. The average delivery time is 1 to 3 working days, in The Netherlands. Orders on Saturday and Sunday are shipped on Monday. We do our best to ship orders as soon as possible.
RETURNS
-> 1 - Register Return.
Send an email to info@rienthelabel.com. State your order number, the products that are returning and the reason for return. This email can be send in Dutch aswell.
-> 2 - Send Return.
The items must be returned within 14 days, in the original packaging and with your name (written on the package or on a note in the package) to the following address:
RIEN
Postbus 7884
1008AB Amsterdam
-> 3 - payout.
If the product meets our conditions, we will proceed to a refund of the purchase amount. Don't forget to leave your name on or in the package, so we know to who we need to refund the money. As soon as we have received your order, we will ensure that the money is refunded to the account used for payment within 5 working days. Refunds payments will appear under the name Mollie.
BEAWARE:
We, as Rien The Label, consciously choose that the return costs are for the buyer. In this way, the choice to purchase is made extra conscious. This is not an impulsive purchase but a conscious choice. Return shipments are environmentally harmful, keep that in mind.
Check this video to be aware of returning orders:
THE RETURN CONDITIONS
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The item(s) must be returned to us within 14 days of receipt.
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The items must be in their original condition and / or packaging, including label / card.
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Articles may not have been worn / used.
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We do not accept returns of items with make-up stains.
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Swimwear cannot be returned (for hygienic reasons).
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Jewelry cannot be returned (for hygienic reasons).
COSTS FOR REFUNDS
As a customer you are personally responsible for the costs of the return shipment. The costs depend on the shipping method you choose. Lost returns will not be refunded without proof of shipment with Track & Trace code.
why do you pay the return costs yourself?
We as Rien The Label consciously choose that the return costs are for the buyer. In this way, the choice to purchase is made extra conscious. This is not an impulsive purchase but a conscious choice. Return shipments are environmentally harmful, please keep this in mind.
Check this video to be aware of returning orders:
WHEN WILL THE SHIPPING COSTS BE REFUNDED?
When you have paid shipping costs and return the entire order, we will refund these shipping costs as soon as this order has been returned to us complete. These shipping costs are a maximum of €4.10.
DISCLAMER
Rien The Label is not liable for damage or loss of a package during shipment. Rien The Label has the right if a product is not in stock to report this even if the order has already been paid. For this, another item can be selected or the amount can be refunded.
If you have any further questions, please contact us via:
E-mail: info@rienthelabel.com
Contact Us
Questions, comments or special requests? Get in touch, we’re happy to help.
